Why choose us? Our CEO says it best:
“We understand that we provide an important service that needs to be really easy and reliable for our customers. After safety, we train our team to focus on quality, accuracy, and great customer service to “deliver cleanliness” and set us apart. We’re professional, hard working, and local – so we can provide fast solutions and service that is second to none!”
-Richard C. Smith, 3rd generation CEO
Feel confident in our
multiple levels of service
We provide multiple levels of service to every account. You can reach a trained Customer Service Rep at 1-800-721-7648 that can accommodate any and all requests, but we go a few steps further with our Service Structure:
Service management for every account
All accounts are assigned a consistent Route Service Representative (RSR) that is trained and empowered to meet your service needs.
Inventory and Support Managers (ISM) are on the routes regularly to seek customer feedback, and can react quickly to your needs.
A Regional Service Manager (RSM) oversees the whole team and all day-to-day operations, with the number one job of keeping you happy!
And you’re always welcome to talk to our CEO and Owner, Richard Smith – just give us a call!
See what our customers have to say about us
When my uniforms get nasty looking, new ones show up. Century has a good team that maintains the uniforms and my driver is always friendly and courteous.
Jim Hinderliter
Ephratah Service CenterOur sales rep was excellent in helping us identify our needs as this was a new experience for us. He was also extremely helpful in having our first delivery done first thing in the morning as we were going to have a lot of traffic with a doctor in our office that day. The delivery man was very, very nice. Very nice, helpful personnel. Thank you very much to everyone.
Amy McEathron
Independent Medical Evaluation Co.
They are very attentive to our needs and are great to work with. Love the staff!
Maureen Verra
St Peter's Health Partners
We’ve been with Century for years and have used their service from our small restaurant to our large site on the lake. They are the one and only… Great quality and great service. Our personal as well as business relationship starts with their president and filters down through the ranks. They are all top shelf and professional.
Lou, Chris, Joe, Larry, & Anthony Lanzi
Lanzi's Restaurants
Century has responsive service and timely deliveries!
Tom Hiestand
Berkshire Medical Center
I have good rapport with your company. Dave, our route driver is responsive and pleasant to work with. Any issues get resolved quickly.
Cindy Livingston
Fulton County Department of WasteProfessional, courteous, and efficient company to do business with. They are always on time and accommodating when we make special requests. We will continue to use Century as long as we are in business.
William Farley
Locomotions Sports Bar Cobleskill, NYExcellent customer service and delivery – they go the extra mile!
Kevin White, President
The Hidden Inn South Kortright, NYGreat Service! Always Reliable!
Eileen Miller, Owner
TJ’s Pizzeria Fultonville, NYWorking with Century Linen has been an all-around pleasant and exceptional experience.
Brian Fox, Dining Room Manager
Yahnundasis Golf Club New Hartford, NYOur orders are always correct and delivery is on time. They are very helpful if we have changes or questions and the route reps are always pleasant. We have recommended Century to other businesses, and I do believe they actually care about my business.
Deanna Halko, General Manager
Black River Valley Club Watertown, NYOur experience with Century has been great! [Our driver] is wonderful and always has a smile on his face.
Cindy White, Kitchen Manger
The Red Barn Summit, NYOur service is great!!
Lori White, Events Coordinator
Lexington Gloversville, NYPrompt and courteous service. Very reliable.
Crystal St. Andrews, Owner
Rob & Crystals All-American RestaurantEveryone is pleasant, personable, and answers our questions. I would have no problem recommending your company.
John Wilson, Env. Lab Supervisor
St. Peter’s HospitalWe are very happy with your company. Always prompt delivery, and very accommodating. Any special request is handled and filled quickly. Quality of linen and pricing is very good.
Nick & Johnny’s at the Ramada
New Hartford, NYService and quality has always been consistent and excellent. They do on the spot adjustments to inventory and special orders. It has been a pleasure!
Michael Rezey, Club Manager
Schuyler Meadows Club, Loudonville, NYWe love our driver Rick. He has been so helpful over the years.
Chantal Gregs, Owner
Caffe RusticaCentury replaced a company we were sorry to see go. Since taking over our account, they have showed us that we could receive stronger service. We are pleased with the way things have changed.
Infinite Laundry