Billing Support Inquiry

Help Reading an Invoice or Submit a Billing Question

Customer Support Center

Click the invoice example to enlarge it and use our key for explanations. Still need help? Fill out the form and a Billing specialist will contact you!

Simply submit your request to add or remove items, services, or uniform wearers using the form below.

Invoice: The invoice number
Cust #: This is your customer number or account number
Delivered: The quantity you will be stocked to this delivery. Also called a “Par Level”
Process: The unit price to rent each piece we process/delivered for the week
Replace: The automatic replacement charges associated with high loss items (based on a contracted percent of the delivered). Used to replace linen misplaced or damaged by customer. In the example shown, the customer is invoiced for 3% of the delivered pieces (3% of 100 = 3) at replacement value. The replacement value is $1.22 x 3 towels = $3.66
Charge: The total cost for that line item, calculated by multiplying Delivered times Process, then adding Replace charges
A/R Aging: A breakdown of unpaid invoice amounts by number of days past due.
Total: The invoice total for this delivery

A Garment Manifest (separate pages) will follow the invoice for customers with uniform services.

What are the surcharges?

Service Charge – Various fluctuating costs associated with delivery and service. Usually a percentage of your bill.
Invoice Minimum – The least amount that will be billed on any delivery.
W.R.T. – Water Recycling and Treatment
Linen/Garment Maintenance: LinenCare or WearCare – Optional protection programs billed weekly to avoid surprise costs from accidental damage.
Fuel Charge – A per stop charge associated with fuel and energy costs.
Finance Charge – A 1.5% per month (18% APR) fee on any past due balance.
Special Delivery Fee – A charge for a delivery on a non-delivery day.

Billing error credit policy: Occasionally, your invoice may include a service that was billed to your account in error. Please note that customers are responsible for reviewing their billed services, checking each invoice for accuracy. If you find any services that were billed in error, communicate the information to Company as soon as possible. All valid billing credits must be reported to Company within a maximum of 8 weeks after the invoice date. Billing errors reported for invoices that are older than 8 weeks cannot be processed.