How does it work?

• As the uniforms arrive at the laundry soiled, the RFID chip is scanned into our laundry’s computer system.
• After laundering, automated rail systems separate garments by route and wearer.
• Garments are then inspected and bundled.
• A final scan and report verifies that all soiled garments are now ready for delivery.
• Click here to learn more.

RFID ends garment delivery inaccuracies. At Century Linen & Uniform, we know exactly what should be returned. If we misplace it, we replace it.

RFID tracking also holds the wearer accountable. This means if the garment was misplaced by the customer after we delivered it, they are responsible for the cost of the replacement. This is VERY common. Uniform wearers commonly take garments home and they become misplaced.

When a wearer is missing garments but we show they are all accounted for, we recommend:

1. Try to find out if the wearer has garments at home or that were misplaced elsewhere after we delivered them.
   • In most cases, garments are found at home – in a closet, drawer, laundry room, etc. or they may have been mistakenly taken home by the incorrect wearer after we delivered them
2. Make sure timing is not an issue.
   • If soiled garments are not deposited in the soil bag on time, this can cause significant delays. For example, if an account is serviced on a Wednesday, soiled garments put in the bag on a Thursday won’t be returned for 13 days: 6 days until we pick it up, and another 7 until it is delivered back.
3. Consider adding to the wearer’s inventory.
   • This will increase the weekly invoice as additional garments are being rented.
   • We can check again in a few weeks and if something shows as missing at that time, we can remove it and reduce the invoice.
4. Remove and replace garments for the wearer, billing replacement charges to the customer.
   • We will need to know which specific garments you want removed/replaced. We will send you a list of garments and you can select which garments to remove and replace. The garment ID #s are printed on the barcode of the garment. Should a removed garment be returned to us in the future, it will not be returned to you, as it is now inactive. We commonly see garments reported missing, make their way back to laundry within a week or two.